Frequently Asked Questions

At Garage Door Pacific, we understand that a stuck garage door is more than an inconvenience - it can leave your home vulnerable or trap your vehicle inside. That's why we prioritize rapid response times for all service calls.

For most stuck door situations, we offer same-day service. When you call us, we'll ask a few diagnostic questions to understand your situation. In many cases, we can give you a time window within a few hours. Our service vehicles are fully stocked with common parts, which means many repairs can be completed in a single visit.

For true emergencies - like a door that won't close, leaving your home unsecured - we offer 24/7 emergency service. Just call our main number and follow the prompts for emergency service. A technician will be dispatched as quickly as possible, often arriving within an hour during business hours.

We also believe in transparent communication. When we schedule your appointment, we'll give you a realistic time window and call ahead when our technician is on the way. No more waiting around all day wondering when help will arrive.